Terms and Conditions for Real Estate Photography Services

AIR UNLIMITED CORP. / AIR UNLIMITED LLC

 

Terms and Conditions
 

 

Introduction

 

These terms and conditions govern the use of real estate photography services provided by AIR UNLIMITED CORP (Canada) and AIR UNLIMITED LLC (USA) (“the Company”) to its clients (“the Clients”). By accessing and using the services provided by the Company, the Clients agree to comply with these terms and conditions.

 

Definitions

• “Company” refers to Air Unlimited Corp (Canada) and Air Unlimited LLC (USA).

• “Client” refers to any individual or entity using the Company’s services.

• “Services” refer to the real estate photography and related services provided by the Company.

 

Service Description

 

The Company offers professional real estate photography services, including property photography, virtual tours, editing, drone services, virtual staging, and other related services as agreed upon.

 

Property Preparation and Client Responsibilities

 

Clients must:

• Ensure the property is cleaned, staged, and ready for photography as per the provided Property Readiness Checklist and preparation video.

• Be present or ensure a representative is present one hour before the shoot, especially for realtors and Airbnb hosts.

• Reschedule in advance if the property is not ready. Same-day cancellations incur a $45 fee, plus any applicable driving fees.

• Remove any personal items or clutter. Photographers do not clean, rearrange, or handle items on-site.

• Understand that verbal agreements with photographers are not binding.

• Provide access to building amenities and escort photographers when needed.

• Inform tenants/occupants of the scheduled shoot and ensure access to all areas.

• Secure pets and confirm occupants are aware and comfortable with the photography session.

• Pay a $45/hour waiting fee if the property is not ready at the scheduled time.

 

Square Footage Adjustment

 

Any difference in square footage compared to booking will be adjusted in final pricing accordingly. Clients must be accurate during the booking process.

 

Client Requests for Specific Angles

 

Clients are encouraged to attend the shoot for specific angle requests. If absent, photographers will use their professional discretion.

 

Photographer’s Scope of Work

 

Photographers will only perform tasks included in the order. Additional on-site requests must be directed to the Company. Extra services will incur added fees.

 

Pricing and Revisions

• Pricing is based on the size, type, and scope of the property.

• Clients receive up to two revisions on photography projects. Additional revisions are $10 each.

• Virtual Staging includes only one revision. Any additional revision for virtual staging will incur an added fee.

• Clients must consolidate revisions in one communication to ensure timely delivery.

 

Resident Vacancy and Lighting Conditions

• Residents are advised to vacate during the session to avoid disruptions.

• Only daylight white bulbs should be used for best HDR photo results. Avoid yellow bulbs.

 

Booking, Payment, and Delivery

• Clients must schedule in advance, ensuring chosen times align with their preferred lighting.

• Payment must be made before the shoot unless otherwise agreed.

• HDR photos are delivered within 24 hours; other media within 48 hours.

 

Copyright, Usage, and Liability

• The Company retains copyright ownership.

• Clients are granted a non-exclusive license to use media for real estate marketing only.

• Clients must not resell, sublicense, or distribute content without written permission.

• The Company is not liable for property condition, lighting issues, or dissatisfaction due to client absence.

 

No Refund Policy

 

Refunds will not be provided, particularly when dissatisfaction is due to unprepared properties or failure to follow recommendations.

 

Governing Law and Jurisdiction

• Canadian Clients: Governed by Ontario law.

• U.S. Clients: Governed by state laws in the operating state.

• Disputes shall be resolved in Ontario or the relevant U.S. state jurisdiction.

 

Reviewing Portfolio and Setting Expectations

 

Clients should:

• Review the Company portfolio to understand the style and quality.

• Communicate clearly before the shoot to ensure alignment in expectations.

 

Standard Process and Additional Charges

• The Company follows a standardized shoot and editing process.

• Additional requests may incur extra charges.

 

Cloud Storage

• Media is stored for 2-3 months.

• Clients must download files within this period.

• After that, files may be removed without notice.

 

Matterport Services and Data Storage Limitations

• Matterport 3D tours are stored for up to 3 months.

• Users are responsible for backup.

• Extended storage is available with a monthly fee.

• Duplex/triplex/multi-unit homes may require additional charges or limitations.

• Scans require vacant and clean spaces with access to all units/rooms.

 

Lighting Recommendations

• Use daylight white bulbs.

• Avoid yellow bulbs due to potential color distortion.

 

Drone Photography Terms

• Operated under 400 feet in accordance with regulations.

• Clients must provide specific directions and be present for visual confirmation.

• Reshoots due to lack of client presence or unclear requirements will incur additional fees.

 

Standard Angles

• Front: 3 angles (left, center, right)

• Backyard: 4 corners + center

• Main interior rooms: 1-5 angles depending on size

• Amenities and condo exteriors: 1-2 angles (no delays for vehicles)

 

Client Verification of Order

• Clients must double-check order confirmation emails for accuracy.

 

Agreement Acceptance and Updates

• Use of services confirms acceptance of these terms.

• Terms may be updated without notice; the latest version applies to all transactions, including past ones if stated.

 

Cancellation Policy

• $45 fee applies for cancellations or reschedules made within 24 hours of the scheduled shoot.

 

Late Payment Terms

• 15% surcharge for invoices unpaid after 30 days, accumulating monthly for up to 3 months.

• After 3 months, the Company may pursue collections.

• Disputes must be raised within 15 days of invoice.

 

Miscellaneous

• These terms represent the entire agreement between the Client and the Company.

• If any provision is deemed unenforceable, the remainder still applies.

• Failure to enforce any right does not waive that right.

 

By using the services provided by AIR UNLIMITED CORP. and AIR UNLIMITED LLC, Clients acknowledge and accept all of the above terms and conditions.